AMPPS osTicket package has been updated to version 1.8.1.2. osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email and web-based forms into a simple easy to use multi-user web interface. Easily manage, organize and archive all your support requests and responses in one place while providing your clients with accountability and responsiveness they deserve.

Review, Rate and View Demo of osTicket here:
http://www.ampps.com/apps/customersupport/osTicket